Professional Background
With over 3 years of experience in the travel industry, I currently serve as a Travel Consultant at Brightsun Travel, a renowned travel agency established in 1986 and recognized among the top 100 SME businesses in the UK for 2024. In my role, I specialize in the issuance and reissuance of airline tickets, leveraging advanced GDS platforms such as Galileo, Amadeus, Sabre, and NDC to provide seamless travel solutions to our clients.
Key Responsibilities:
- Efficiently manage ticket issuance and reissuance processes, ensuring accuracy and compliance with airline policies.
- Utilize GDS systems to access real-time flight information, make reservations, and handle post-booking services.
- Provide exceptional customer service by addressing inquiries, resolving issues, and offering tailored travel solutions.
Skills
- Proficient in GDS platforms: Galileo, Amadeus, Sabre, and NDC.
- Strong understanding of international and domestic flight operations.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and meet tight deadlines.
- In-depth knowledge of travel industry regulations and best practices.
Backend
Experienced in backend operations for the issuance and reissuance of airline tickets, ensuring compliance with airline policies, fare rules, and customer requirements.
Frontend
Skilled in frontline customer service, handling client inquiries, resolving issues, and delivering personalized support across multiple channels
Management
Ensuring smooth coordination between teams and timely completion of responsibilities. Capable of prioritizing tasks, handling high-pressure situations, and contributing to operational efficiency.